FAQ
Who operates the Mirqorin website?
The Mirqorin website is owned and operated by Zhaoqing Hongzhai Trading Co., Ltd.
What does Mirqorin sell?
Mirqorin offers notebooks, writing instruments, desk accessories, paper goods and other stationery products for planning, writing and creative work.
How long does order processing take?
Orders are generally processed within 1-3 business days after payment is confirmed.
How long does delivery take?
Estimated delivery is generally 7-12 business days after dispatch. Actual delivery may vary by destination, carrier conditions, customs processing and other factors.
How are shipping fees calculated?
Shipping costs are calculated at checkout based on the delivery destination and shipping method selected.
Will I receive tracking information?
Yes. Once an order has been dispatched, a shipping confirmation email with tracking information will be sent to the email address provided at checkout.
What should I do if my package is delayed or appears to be lost?
Please contact service@mirqorin.com with your order number if tracking has not updated for an extended period or the parcel appears to be missing. We will review the available delivery information and assist with the next steps.
Can I cancel or change my order?
You may contact us as soon as possible to request a cancellation or change. We can only make changes before the order has entered fulfilment or been dispatched.
How do I request a return?
Contact service@mirqorin.com within 30 calendar days after delivery. Include your order number, the item involved, the reason for the request and photos where relevant.
When will my refund be issued?
Approved refunds are issued to the original payment method within 5-10 business days after the returned item has been received and inspected.
Company & Contact Information
Brand Name: Mirqorin
Legal Company Name: Zhaoqing Hongzhai Trading Co., Ltd.
Business Address: Unit 322, Building H, Phase IV, Minjie Plaza, No. 3 Xinan 3rd Road, Duanzhou District, Zhaoqing City
Customer Support Email: service@mirqorin.com
Customer Service Hours: Monday-Saturday, 9:00 AM-6:00 PM EST.