Shipping Policy
Last Updated: October 30, 2026
Overview
Mirqorin is an online stationery brand owned and operated by Zhaoqing Hongzhai Trading Co., Ltd.
This Shipping Policy explains how stationery orders are prepared, dispatched and delivered, including processing times, estimated delivery, tracking, shipping charges and delivery issues.
1. Placing an Order
To place an order, select the stationery items and options you would like to purchase, add them to your cart, provide your delivery and payment information, and complete checkout.
After payment has been successfully confirmed, an order confirmation will be sent to the email address provided during checkout.
2. Processing and Fulfilment
Orders are generally prepared within 1-3 business days after payment confirmation.
Processing time refers to the time needed to prepare the order for dispatch. It does not include transportation time.
During holidays, product launches or periods of unusually high order volume, preparation may take longer. If an item requires additional preparation, any applicable information will be shown on the product page before purchase.
3. Estimated Delivery
After dispatch, estimated delivery is generally:
7-12 business days after dispatch
This is an estimated range rather than a guaranteed delivery date. Actual delivery may vary depending on destination, carrier capacity, customs processing, weather, holidays and other operational conditions.
Orders are delivered to the shipping address entered at checkout. Customers are responsible for checking that the delivery address and contact details are accurate.
4. Shipping Charges
Shipping charges are calculated at checkout based on the delivery destination and shipping method selected.
Any applicable shipping fee will be displayed before payment is completed.
From time to time, Mirqorin may offer free shipping or other delivery promotions. The relevant conditions will be shown on the website or at checkout.
5. Fulfilment and Shipping Origin
Orders may be fulfilled from facilities operated by Mirqorin or from partner fulfilment facilities, depending on stock availability, product type and delivery destination.
The fulfilment location may therefore vary by order.
We do not describe an order as locally shipped unless that description is factually accurate for the specific order.
6. Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email with available tracking information.
Tracking updates may take some time to appear after the parcel has been transferred to the carrier.
If the tracking link does not update immediately, please allow reasonable time for the carrier system to register the shipment.
7. Delayed, Lost or Damaged Packages
If tracking has not updated for an extended period, or if your package appears to be delayed or lost, contact us at:
Please include your order number and any available tracking information.
We will review the delivery details and, where appropriate, assist with the relevant carrier or fulfilment partner.
A tracking status marked “Delivered” does not automatically prevent us from reviewing a reasonable delivery concern. If you cannot locate a delivered parcel, please first check with household members, neighbours, building reception or the local carrier.
If a package arrives visibly damaged, please take clear photographs of the outer packaging and the stationery item before disposing of anything. Contact us as soon as possible so we can review the issue.
8. Returns and Refunds
If you need to return an item or request a refund, please follow the requirements in our Return & Refund Policy.
Eligible items may generally be returned within 30 calendar days after delivery, provided they meet the applicable return conditions.
Please contact us before sending anything back so we can provide the correct return instructions and return address.
9. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you discover that your shipping information is incorrect after placing an order, contact us as soon as possible at:
We will try to assist with an address correction before fulfilment or dispatch. Once an order has entered fulfilment or has been handed to the carrier, changes may no longer be possible.
10. Customs, Duties and Taxes
Depending on the destination country or region, an order may be subject to customs duties, import taxes, brokerage fees or other charges imposed by local authorities.
Unless otherwise stated at checkout, these charges are the responsibility of the recipient.
Customs procedures and processing times are controlled by the relevant authorities and may cause additional delivery delays.
11. Contact Us
For questions about shipping, delivery, tracking, returns or an order, please contact:
Brand Name: Mirqorin
Company Name: Zhaoqing Hongzhai Trading Co., Ltd.
Registered Address: Unit 322, Building H, Phase IV, Minjie Plaza, No. 3 Xinan 3rd Road, Duanzhou District, Zhaoqing City
Email: service@mirqorin.com
Customer Service Hours: Monday-Saturday, 9:00 AM-6:00 PM EST.
We aim to respond to customer enquiries within 1-2 business days.