Return & Refund Policy
Last Updated: October 30, 2026
Our Approach
Mirqorin is operated by Zhaoqing Hongzhai Trading Co., Ltd. We want every notebook, writing tool and desk accessory to arrive in a condition that matches your expectations.
If an order is not suitable, arrives with a problem or needs to be reviewed, please contact us before sending anything back. This allows us to confirm the available solution and provide the correct return instructions.
When a Return May Be Considered
A return request must normally be submitted within 30 calendar days from the date your order was delivered.
The product should remain unused, unmarked and in substantially the same condition as when it arrived. Original packaging, accessories and order information should be included wherever reasonably possible.
Products that have been written in, altered, stained, damaged through use or returned without important parts may not qualify for a refund.
Items With Special Conditions
Some products may have different return conditions. These may include:
- Personalized or customized stationery
- Clearance or final-sale items
- Digital products
- Gift cards
- Products that have been opened or used
Any applicable restriction should be shown on the product page or communicated before the purchase is completed.
Starting a Return Request
Send an email to service@mirqorin.com with the following information:
- Order number
- Checkout email address
- Name of the product
- Reason for the request
- Photos or video evidence, when useful
Our team will review the information and let you know whether the request can proceed.
Please wait for our written instructions before shipping a product back.
Where Returns Should Be Sent
The registered company address is not a return warehouse address.
Once your request has been accepted, we will send you the appropriate return address and shipping instructions. Items sent to an unapproved address may be delayed or may not be processed.
Damaged or Incorrect Orders
If your package contains a damaged, defective, incomplete or incorrect stationery item, please contact us shortly after delivery.
Please send:
- Your order number
- A description of what happened
- Photos of the product
- Photos of the outer packaging and shipping label, if relevant
Keep the product, packaging and shipping materials until the review is complete.
If the issue is confirmed, we may offer a replacement, refund or another reasonable solution. We will not require you to pay additional return shipping for an item that arrived damaged, defective, incorrect or materially different from its description.
Return Shipping
When the return is requested because of preference, a change of mind or an incorrect product selection, the customer is generally responsible for the cost of sending the item back.
Original shipping charges are normally not refundable for preference-based returns.
For confirmed product errors or delivery damage, Mirqorin will provide an appropriate solution without adding return shipping costs to the customer.
We do not apply a restocking fee to eligible returns.
Preparing the Parcel
Approved return items should be packed securely so they are not damaged while travelling back to us.
Please use suitable protective packaging and follow the instructions provided by our support team. Mirqorin cannot accept responsibility for a return that is lost, sent to the wrong destination or damaged because it was not packed adequately.
How Refunds Are Processed
After the returned item reaches the approved destination, it will be reviewed.
If the return meets the applicable conditions, the refund will be sent to the original payment method within 5-10 business days after inspection.
The bank or payment provider may require additional time before the amount appears in your account.
If the item does not satisfy the return requirements, the refund may be adjusted or declined.
Replacements and Exchanges
A direct exchange depends on the availability of the requested item.
Where an exchange cannot be arranged, we may ask you to return the original product and place a new order instead.
Cancelling an Order
If you need to cancel an order, email service@mirqorin.com as soon as possible.
We can usually review cancellation requests before the order enters fulfilment. After fulfilment or dispatch begins, cancellation may no longer be available and the request may need to follow this Returns and Refunds process.
Contact Information
For return, refund, replacement or cancellation questions:
Brand Name: Mirqorin
Company Name: Zhaoqing Hongzhai Trading Co., Ltd.
Registered Address: Unit 322, Building H, Phase IV, Minjie Plaza, No. 3 Xinan 3rd Road, Duanzhou District, Zhaoqing City
Email: service@mirqorin.com
Customer Service Hours: Monday-Saturday, 9:00 AM-6:00 PM EST.
We aim to respond to customer enquiries within 1-2 business days.